FAQ
All You Wanted to Know And More
Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, contact us at 808-443-7804
All sales are final. Hawaii Banners will not accept any returns for refunds once the artwork has been approved and the product has been printed and delivered.
EPS (Encapsulated Post Script)
AI (Adobe Illustrator)
PDF (Adobe Reader PDF)
PSD (Adobe Photoshop)
JPEG (High Resolution JPEG)
TIFF (High Resolution TIFF)
PNG (Portable Network Graphic)
Depending on the resolution and pixels, PSD, JPEG, TIFF files gets blurry when enlarged. Thumbnail JPGs or GIFs cannot be used for large prints.
PNG files are commonly used for web graphics, logos, charts, and illustrations.
Vector: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp. Vector files can be submitted in any size, in proportion to your banner's size
Yes, we can ship your banner via FedEx 2-Day to all 50 states for an additional $15. Coroplast signs, aluminum signs, foamcore, wrap vinyl, and banner stands have a $30 shipping fee. For oversized items, we'll send you a shipping quote for approval.
Hawaii Banners does not have a color limit on its custom banners, allowing you to choose as many photos or graphics as you want. Please keep in consideration the amount of photos and text you want in relation to the size of the banner.
Yes, all our banners come with grommets placed every 2 feet, following industry standards. If you need grommets at specific points or prefer none, let us know in the 'special instructions' on the order form. All banners have a 1-inch reinforced hem on all sides.
All payments are made thru the invoice that we will provide to the customer via email. We accept all major credit cards thru Square.
We offer premium 3M vinyl banners in three different weights: • 13oz - Standard weight, durable for both indoor and outdoor use. • 15oz - Thicker, ideal for long-term installations, blocks sunlight. • 18oz - Heavy-duty, designed for strength and durability, perfect for outdoor use in harsh weather. This material can be printed on both sides and is great for long-term installations.
Yes. The vinyl banners that we print are waterproof and is durable for both indoors and outdoors.
Hawaii Banners is home-based business located in Hilo, Hawaii.
Our physical location is 777 Komomala Dr.
ALL orders are submitted thru our website.
We refrain from having in person consultations for projects unless approved by admin.
Only customers that are picking up their order are allowed at our property.
We can print banners in any custom size you need. Our smallest size is 2x3 feet, and our largest is 10x100 feet. Banners are measured by height first, then width. For example, a 3x8 banner is 3 feet high and 8 feet wide. Fractional sizes are charged at the next full foot. Banners larger than 10 feet will have a heat weld to join the pieces.
Yes, we offer double-sided prints on 18oz vinyl. Note that there will be a 1-inch white hem around the edges for reinforcement. We also provide pole pockets; just specify the diameter between 1-4 inches. Please note, pole pocket banners won't have grommets or reinforced hems.